HR Inquiries Administrator

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The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.

• Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
• Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.
• Provide tier-one support for all employees and managers, answering in...