HR Officer

The role is responsible for designing, implementing, and managing training and development programs that enhance employee performance, product knowledge, customer service excellence, and compliance across the organization. This role supports store and head-office employees and ensures training initiatives align with business goals in a fast-paced retail environment.

Key Responsibilities

• Identify training needs through performance reviews, store feedback, and business objectives.
• Design and deliver training programs covering onboarding, product knowledge, sales skills, customer service, compliance, and leadership development.
• Develop training materials such as manuals, presentations, e-learning content, and assessments.
• Coordinate and conduct in-person and virtual training sessions for store and corporate employees.
• Ensure new hires are trained on company policies, systems, and appliances product lines.
• Ensure training a...