HR Operations Associate

The
HR Operations Associate
is responsible for the following:

• Responds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system.
• Monitors employee queries and feedback that are logged daily via the company's employee care portal.
• Receives tickets and filters and refers them to the appropriate resolvers in the organization for immediate closure.
• Assists employees with HR-related concerns, guides them on the standard policies and procedures, and escalates complex matters to the appropriate HR Specialist or department when necessary.

Job Qualification:

• A graduate of Bachelor's degree in any business-related course.
• Must have at least one (1) year experience in HR support, employee relations, or customer service.
• Experience in using ticketing systems or employee portal is an advantage.
• Strong communication skills (verbal and written)...