HR Operations Associate

The HR Operations Associate is responsible for the following:
Responds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system.
Monitors employee queries and feedback that are logged daily via the company's employee care portal.
Receives tickets and filters and refers them to the appropriate resolvers in the organization for immediate closure.
Assists employees with HR-related concerns, guides them on the standard policies and procedures, and escalates complex matters to the appropriate HR Specialist or department when necessary.
Job Qualification:
A graduate of Bachelor's degree in any business-related course.
Must have at least one (1) year experience in HR support, employee relations, or customer service.
Experience in using ticketing systems or employee portal is an advantage.
Strong communication skills (verbal and written) with the ability to interact professionally across all levels of the orga...