HR Services Call Handling Analyst

**Job Description**

**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

**Work Arrangement** : This role is categorized as **hybrid on nightshift** . This means the successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs.

**The Role**

The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures.

**What You'll Do**

+ Process HR cases received via calls or em...