HR Services Lead

The HR Services Lead for APAC & India plays a key role in supporting the delivery of HR services across the region by providing local and regional oversight of day to day operations. Through dotted line leadership, this role provides direction and guidance to HR Services team members to ensure work is delivered accurately, efficiently, and in alignment with global standards while meeting regional and local requirements. Acting as a regional point of coordination, the HR Services Lead supports escalations, provides operational guidance, and helps drive consistency, stability, and continuous improvement in HR service delivery across APAC & India.

Key Responsibilities

• Serve as the sole point of contact for APAC and India HR Services Administrators, providing operational guidance and escalation support.
• Lead and resolve all escalated and complex HR Services cases across APAC and India, including Tier 2 and newly defined regional escalation items. ...