HR Shared Service Specialist, Associate

Company and Job Area

Qualcomm India Private Limited; Human Resources Group > HR Shared Services

General Summary

Qualcomm has an outstanding career opportunity for a HR Shared Service Specialist Associate to join their HR Hub (Shared Service Center) in India. Working in a Shared Services environment, this position is responsible for responding to HR inquiries primarily from employees, managers, and other members of the HR Team. The primary focus of this job is to provide live (call/chat) and ticketing support to the employees.

Responsibilities

• Provides quality service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
• Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries.
• Ability to manage multiple complex issues/tickets and prioritize concurrently.
• Deliver live support through c...