HR Shared Service Specialist

The Role

The People Services Senior Specialist, Advisory & Operations, is a key member of the Advisory & Operations team within the People Services (PS) Hub in Kuala Lumpur. This role is responsible for resolving general HR inquiries from employees, managers, and HR colleagues (including Business Partners and COEs) that require minimal processing. It also involves triaging more complex or unclear requests to the appropriate functional teams. The role ensures timely, accurate, and customer-focused service delivery while contributing to continuous improvement in inquiry handling processes.

Inquiry Resolution & Triage

• Respond to general HR inquiries from employees, managers, and HR colleagues (e.g., BPs, COEs) across DFI Business Units (BUs), ensuring accurate and timely resolution

• Identify and triage unclear or complex requests to relevant functional teams (e.g., Payroll, Talent Acquisition, Data Management)

• Maintain recor...