HR Shared Services Representative

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The Tier 1 Representative works in a high-volume HR Shared Services environment, serving as the first point of contact for employee and manager inquiries. This role provides consistent, high-quality service across multiple channels including phone, email, and case management systems. Tier 1 Representatives handle repeatable HR transactions and general inquiries, ensuring timely resolution or appropriate escalation.

Primary Responsibilities

• Act as the initial point of contact for employee and manager HR inquiries
• Respond to requests received via chat, email, and case management system
• Create and update cases in the case management system for every inquiry