HR Shared Services Senior Lead

The Manilla HR Shared Service Senior Lead is a senior leadership role within Global HR Services, responsible for leading and overseeing the delivery of high‑quality HR inquiry management and employee lifecycle services across multiple geographies. The role is accountable for ensuring service excellence, building strong team capability, and delivering a consistent and seamless employee experience across assigned HR process areas such as Onboarding, Offboarding, Leave Management, and related services.

Reporting to the Global Delivery Leader, this role combines strong people leadership with a sharp focus on service delivery, operational consistency, and continuous improvement. The Senior Lead works closely with HR leaders, HRIS, Talent Acquisition, Payroll, and key stakeholders to ensure HR services are delivered efficiently, consistently, and in alignment with global standards and expectations.

+ Lead, coach, and enable the delivery team to achieve high engagement, acco...