Me
Posted:
June 13, 2026
Location:
Huntsville, AL, United States
Job Description
Req. Number
26-396
Job Description
In this role: You will play a key role in supporting Mercury’s employee experience as part of the HR Solution Center team. We are seeking a detailoriented HR Specialist focused on Tier 1 support across HRIS, learning management systems, and daytoday HR ticket resolution. This role is responsible for managing highvolume frontline inquiries in Zendesk, including basic HR questions and transactional tasks such as lifeevent documentation, timecard inquiries, unemployment claims, and other routine employee requests. Success in this role requires strong process knowledge, excellent organizational skills, and the ability to handle sensitive information with discretion.
Primary duties include:
+ Providing responsive, client focused Tier 1 support across HR systems, learning/training platforms, and general HR inquiries.
+ Serving as the primary contact for Tier 1 HRIS questions an...
26-396
Job Description
In this role: You will play a key role in supporting Mercury’s employee experience as part of the HR Solution Center team. We are seeking a detailoriented HR Specialist focused on Tier 1 support across HRIS, learning management systems, and daytoday HR ticket resolution. This role is responsible for managing highvolume frontline inquiries in Zendesk, including basic HR questions and transactional tasks such as lifeevent documentation, timecard inquiries, unemployment claims, and other routine employee requests. Success in this role requires strong process knowledge, excellent organizational skills, and the ability to handle sensitive information with discretion.
Primary duties include:
+ Providing responsive, client focused Tier 1 support across HR systems, learning/training platforms, and general HR inquiries.
+ Serving as the primary contact for Tier 1 HRIS questions an...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Huntsville, United States
Posted:
June 13, 2026
Deadline:
June 18, 2026