HR Solutions Expert

JOB DESCRIPTION Role Purpose

Provide excellent service and demonstrate mastery of one core program supported by the HR Solutions Center 

· Resolve employee inquiries in the contact center – efficiently interacting with employee and leaders via phone, chat and ticket to answer questions and resolve problems during first contact. 

· Manage internal recruiting activity for the business – providing full-cycle internal recruiting services to leaders such as: intake meetings, job postings, candidate screening, interviewing process, candidate scheduling, interview debrief meetings and making job offers. 

· Coordinate and schedule candidate interviews – partner with recruiters and leaders to fulfill interview scheduling requests and manage onsite candidate experiences. 

· Manage the compliance requirements for new hires and other for-cause reviews – Initiate and adjudicate background check as appropriate, review findings against Asurion standards, m...