HRIS Analyst

+ Develops strong working relationships with end users from the business and within HR to identify, troubleshoot, and resolve problems with the Oracle Cloud HR (HRIS) and ServiceNow HR Service Delivery systems with a process-improvement and automation mindset.

+ Primary point of contact for ticket/issue resolution and liaise with IT on issues that require IT intervention.

+ Support creation of training documentation and end-user knowledge articles; helps support training sessions by collecting screenshots, masking sensitive data, and pre-staging scenarios.

+ Conducts quarterly release regression testing and monthly enhancement testing.

+ Uses OTBI and Excel to create and validate one-off or manually updated reports for management, business units, and HR.

+ Responsible for data entry and validations for mass uploads and data changes within Oracle HR and Oracle EBS

+ Serves as the technical point of contact for iden...