HRO Specialist – HRO (Unemployment Claims & WOTC)

HRO Specialist – HRO (Unemployment Claims & WOTC)

Job Summary:

We are seeking a detail-oriented professional to manage Unemployment Claims and Work

Opportunity Tax Credit (WOTC) processes. The role focuses on ensuring compliance,

reducing claim costs, maximizing tax credit opportunities, and delivering high-quality

support within an HRO environment.

Key Responsibilities:

Unemployment Claims Management

• Review and analyze unemployment claims for accuracy and eligibility

• Prepare and submit timely responses to state agencies

• Coordinate documentation and support hearings and appeals

• Investigate and challenge inaccurate or fraudulent claims

• Track claim status and ensure timely resolution

• Monitor impact on employer tax rates and identify cost-saving opportunities

WOTC Processing

• Conduct candidate eligibility screening for WOTC during hiring