Hub Lead - Operations, SPX Express (Capitol, Cebu)

Overview

Hub Lead - Operations, SPX Express (Capitol, Cebu) — SPX Express Manila, National Capital Region, Philippines

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Qualifications

• Bachelor’s Degree or higher in related fields
• Has held a leadership role in a ...