HubSpot Support Desk Specialist

The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation.

• Handle incoming Level 1 support tickets (FAQs, basic inquiries)
• Maintain SLAs for response and resolution times
• Route escalations to appropriate US-based managers
• Tag tickets accurately for analytics and workflow triggers
• Monitor ticket queues and ensure zero backlog at week's end
• Produce weekly support reports:

• 2–4 years in customer support or service desk roles
• Hands-on experience with HubSpot Service Hub (preferred)
• Strong written communication skills
• SLA-driven and highly organized

• Experience sup...