Human Resources Specialist

Position Title
Engagement Services Specialist
Job Description
The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regard to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.
As part of the PS&S Engagement Services team, this role supports customer queries and processes as per the Service Catalogue.
This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.
Key Responsibilities include but not limited to:
Provide rapid, high quality and accurate response/support to all PO related queries.
Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
Guide and act as a...