Hybrid AI Solutions Engineer at Fluent

Fluent Software Group seeks a skilled AI Solutions Engineer to innovate customer service solutions. This hybrid role combines technical building and enterprise consulting, both remote and on-site.
As the key player in deploying AI voice agents, you'll master the client engagement process, balancing engineering tasks with client education to create impactful AI solutions. This role is essential for integrating systems while helping clients optimize workflows and automation.
Key Responsibilities:
• Engage with stakeholders across operations and IT departments
• Foster trusted relationships and enhance executive communication
• Map out customer service workflows for potential automation
• Design and iterate on AI-driven conversational flows
• Assess performance metrics to ensure high success rates
Requirements:
• At least 2 years of experience in software engineering
• Proficient with API development and systems integrations
• Familiarity with major CRM sy...