Hybrid Backoffice CX Analyst: Process & Escalations

Didi

Full-time Mexico, Ciudad de México Inteligencia empresarial y análisis

Posted:

March 03, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

                    A leading mobility technology platform is seeking an analytical thinker for process optimization in the Backoffice CX team in Mexico City. The role involves managing end-to-end Backoffice processes and enhancing operational efficiencies. Candidates should possess strong experience in CX roles, an understanding of process design, and business-level English for effective stakeholder communication. Join a company committed to innovation and inclusive values, shaping the future of mobility services.
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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: March 03, 2026

Deadline: April 12, 2026