Hybrid Contact Center Operations Analyst

Transform member services through data insights in the Hybrid Contact Center Operations Analyst role. Blend analytical skills with a focus on reporting to elevate business outcomes while working from home and onsite.
In this full-time temporary role, you will support operations by translating business needs into practical reporting solutions. Your experience with Genesys Cloud admin will play a crucial role in managing end-user profiles and uncovering insights through deep data analysis. Engage in both agile and waterfall project methodologies to deliver high-quality outcomes.
Key Responsibilities:
• Define and analyze business requirements with stakeholders
• Create cross-functional reports to assist in decision making
• Maintain documentation for reporting and processes
• Collaborate on design and implementation phases of projects
• Manage Genesys reporting platforms to enhance performance
Requirements:
• 2+ years experience in a contact center setting
•...