Hybrid Customer Insights Analyst – QA & CX Analytics

A leading digital infrastructure company is seeking a Customer Insights Analyst to enhance the Quality Team's analytical capabilities. This role involves conducting QA audits, analyzing trends in customer service metrics, and collaborating with various teams to inform solutions. The ideal candidate has foundational data analytics skills, the ability to clearly communicate insights, and is amenable to a hybrid setup. Familiarity with data visualization tools like Power BI or Tableau is preferred. This position is based in Metro Manila, Philippines.
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