Hybrid CX Journeys & Innovation Lead

SquareTrade is seeking a Manager for Customer Experience Journey & Innovation in Greater London. This role focuses on transforming customer experiences and leading initiatives that drive loyalty and retention. The ideal candidate has extensive experience in CX leadership and journey design, with a strong commercial mindset. The position operates on a hybrid model with 3 days in-office work and 2 days remote. Join a pioneering company in device protection delivering a superior customer experience!
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