Hybrid CX Operations Supervisor: Elevate Customer Experience

A global customer service provider in Pretoria seeks a CX Operations Supervisor for hybrid work. You'll oversee Customer Experience teams, manage operational initiatives, and ensure high levels of customer satisfaction. This role involves developing team members, promoting company values and culture, and collaborating with business partners for process improvements. The successful candidate will have strong interpersonal skills, contact centre management experience, and a Matric Certificate. Tertiary education is advantageous.
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