Hybrid Lead Payments Operations Specialist

Elevate our payments services in Toronto as a Lead Payments Operations Specialist with a hybrid arrangement. Own processes and ensure seamless operations in a critical role.

Applied Systems is on the lookout for an experienced Payments Operations Specialist with over five years in the field. This pivotal position is essential for managing dispute workflows, ACH monitoring, and fraud case reviews. By directing an Operations Analyst, you will ensure operational success and efficiency across the payments team.

Key Responsibilities:
• Direct end-to-end dispute and chargeback management
• Monitor and track ACH return rates for issues
• Manage flagged fraud alerts and escalation processes
• Handle KYC exceptions with internal stakeholders
• Keep SOPs up to date and identify process gaps

Requirements:
• Experience in financial services or fintech operations
• Knowledge of NACHA and card dispute regulations
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