Hybrid Product Support Specialist (Level 1)

Ottimate

Full-time WorkFromHome, Jalisco Gestión de productos

Posted:

March 04, 2026

Location:

WorkFromHome, Jalisco, Mexico

Job Description

                    A technology company is seeking a Product Support Specialist L1 to join their team in Guadalajara or Chihuahua. This role focuses on providing Level 1 customer support, addressing inquiries and technical issues, and ensuring customer satisfaction. Ideal candidates should have advanced English skills, prior customer support experience, and familiarity with ticketing systems like Jira. Join a collaborative team dedicated to enhancing customer experience in a fast-paced environment.
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Job Overview

Job Type: Full-time

Location: WorkFromHome, Mexico

Posted: March 04, 2026

Deadline: April 13, 2026