Hybrid Technical Support Manager — Global CX Lead

Cambridge University Press & Assessment

Full-time WorkFromHome, Ciudad de México Soporte técnico y administración

Posted:

March 03, 2026

Location:

WorkFromHome, Ciudad de México, Mexico

Job Description

                    A world-leading academic publisher is seeking a Technical Support Manager to lead a new team in Mexico City. The role involves coordinating customer support for high-profile clients, managing staff across three locations, and ensuring exceptional service using advanced IT systems like 8x8 and Zendesk. The ideal candidate will possess strong leadership skills, advanced IT proficiency, and high-level English communication. Competitive salary and hybrid work model offered.
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Job Overview

Job Type: Full-time

Location: WorkFromHome, Mexico

Posted: March 03, 2026

Deadline: April 12, 2026