Hypercare Support Specialist

Job Title: Hypercare Support Specialist

Key Skills: Microsoft Entra ID, Microsoft Authenticator, MFA, Passkeys, FIDO2, ServiceNow, Identity & Access Management, Troubleshooting, Authentication Support

Experience: +3 YOE.

Location: Peru

Mode: Remote

We at Coforge are hiring Hypercare Support Specialist (#21363) with the following skill set.

Key Responsibilities

• Provide real‑time user support during and after the rollout of phishing‑resistant authentication solutions, assisting with device registration in Microsoft Entra ID and passkey setup using Microsoft Authenticator.
• Troubleshoot authentication, enrollment, and registration issues across Windows, iOS, and Android platforms, including device onboarding, authentication prompts, and security key issues.
• Handle incidents and service requests through ServiceNow while documenting resolutions, known issu...