Hyphen Client Success Specialist

**Key Responsibilities**

+ **Client Implementation & Product Support**
+ Responsible for identifying, recruiting and onboarding new clients
+ Support successful client implementations, ensuring clients have an excellent customer experience, adopt our tools and perform at the highest levels
+ Document client business requirements and help validate that the final product solution meets business needs
+ Build meaningful relationships with clients (e.g. providers, pharmacies, client data management vendors); serve as a primary point of contact for client inquiries, issues, and escalations
+ Provide timely, accurate, and solutions-oriented product support; troubleshoot technical and functional issues, escalating complex matters as needed, act as a liaison between product, implementation and technical teams
+ Maintain knowledge of company products and services to effectively support clients
+ Identify recurring issues and recommend process or product improvemen...