IAM Service Manager

Mandatory Skills

• Service level assessment and management. Previous experience with third party engagement.
• Familiar with ITIL concepts and methodology.
• Strong understanding of IT and Cyber BAU operations and change management.
• Experience working in a regulated environment.
• Experience managing a team.
• Strong risk management and risk assessment skills.
• Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises.
• In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001.
• Contract management. The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights etc.
• Strong communication and teamwork skills with confidence to be an effective team leader