IBM Technology Specialist – Managed Services

Overview

• Provide certified IBM professionals for administration and support of IBM infrastructure technologies.
• Manage and support IBM AIX Power systems SAN storage arrays (V7000/V9000), Brocade SAN switches, and IBM TSM/Spectrum Protect backup solutions.
• Ensure proactive monitoring, preventive maintenance, and timely patching of systems.
• Prepare documentation and reports according to agreed templates.
• Coordinate with vendors for escalations and warranty claims.
• Ensure compliance with ITIL processes, ISO/ISMS frameworks, and company policies.
• Manage and provide access to IBM systems, facilities, and monitoring tools.
• Approve system changes through participation in the Change Advisory Board (CAB).
• Ensure availability of network connectivity and datacenter resources.
• Define and approve Disaster Recovery (DR) and Business Continuity Plan (BCP) test schedules.
• Integrate...