ICT Aderant Assistant (100%)

Your responsibilities

• First point of contact (L1) for user support related to the Aderant system (approx. 70%)
• Providing general L1 IT support (approx. 30%) as part of the L1 IT support team (hardware, software, workplace tools, troubleshooting)
• Advising and supporting users on Aderant usage, finance and accounting workflows, and best practices
• Coordinating, tracking, and following up on tickets with Aderant’s external support, ensuring timely resolution and transparent communication
• Working closely with the internal Aderant L2 support team to escalate, document, and resolve more complex issues
• Collecting, documenting, and structuring user requirements, incidents, and process‑related feedback with a strong business‑process focus
• Creating and maintaining system, application, and process documentation in English and German
• Supporting onboarding and offboarding processes and delivering user trainin...