IDBU Customer Care & Logistics Specialist

**Job Purpose**



Act as the single point of contact for all logistics matters across selected North Africa and Levant distributors. The role is accountable for delivering best-in-class service to IDBU markets by monitoring and improving logistics KPIs, representing markets in S&OE/S&OP and activity forums, and proactively optimizing end-to-end pipeline performance. The jobholder partners closely with Demand Planning, Sales, Supply Planning, Finance, and Distributor teams to drive operational excellence and continuous improvement.



**Key Accountabilities**



**Cross-Functional Collaboration & Market Representation**



+ Act as Logistics SPOC for IDBU markets in ATGs and cascade required actions

+ Collaborate closely with activity management and demand planning teams

+ Partner with Finance to ensure accurate and timely period closing

+ Work with Sales to strengthen collaboration with trade cu...