IDC Support Technician

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Responsibilities :

• Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time
• Liaise with the IT helpdesk, IDC Team and operations as required
• Manage IDC support mailbox, tickets and then all cases in our different systems
• Ensure correct processes and documentation are followed by the IDC
• Remedy situations during working hours or after, when necessary;
• Other IDC duties as assigned from time to time

Qualifications:

• High school diploma or GED minim...