IFM Officer

About the role

As our next International Freight Management Officer (IFM Officer), you will play a key role in supporting the effective and efficient movement of our customers’ international freight.

Working with goods moving in and out of the country, you will be responsible for monitoring daily freight movements, ensuring operational requirements are met, and maintaining accurate shipment documentation across import and export activities.
In this role, you will act as a first point of contact for customers, consulting on overseas trade enquiries, resolving operational issues, and providing proactive updates throughout the freight lifecycle.

Key Responsibilities

• Effectively manage escalations and customer resolutions as the first line of support.
• Monitor and process daily international freight movements.
• Ensure accurate documentation and operational compliance across shipments.
• As...