Ignite BPO Operations Manager - Broadbeach, QLD

Ignite BPO Operations Manager

We’re looking for an experienced BPO Operations Manager to oversee end-to-end outsourced operations across multiple divisions and offshore partners.

This role is the key link between internal teams and BPO providers, ensuring strong alignment, effective communication, and high-quality service delivery. Success will come from building trusted relationships, maintaining governance standards, and driving continuous improvement, including the use of AI and automation.

Key Responsibilities:

• Manage multiple BPO functions across offshore sites
• Act as the central point between internal stakeholders and BPO partners
• Oversee KPI, SLA, QA, and performance frameworks
• Lead performance reviews and drive continuous improvement initiatives
• Ensure processes, SOPs, and workflows remain aligned and up to date
• Support and embe...