iLottery Operations Manager

Operations Management (Non-Manufacturing)

The Digital Operations Manager provides hands‑on technical, operational and incident support for the iLottery program and coordinates software releases. This role also serves as a customer liaison for clients. Success in this role is measured through on‑time Customer satisfaction, measurable improvements, time to resolve issues/incidents, establish processes and on‑time successful delivery of tasks and projects. This role is a key position within our iLottery Account team.

The iLottery Operations Manager plays a key role in the daily operations, game releases, testing, and issue management for the iLottery program. This position acts as a subject matter expert for all systems and technical aspects of the iLottery platform—both frontend and backend—and ensures the integrity, stability, and success of all operational activities. The ideal candidate thrives in a fast‑paced, dynamic environment and excels in cross‑functional ...