IMG/CMG Analyst

The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.

Responsibilities

• Ensure that the incidents and resolutions are properly executed and documented.
• Work on other projects/issues of low to medium complexity as assigned.
• Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
• Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
• He/...