Impactful collections qa & coaching analyst

Ascensos is part of the Firstsource family of businesses.

This opportunity sits within Pastdue Credit, a Firstsource company specialising in collections and customer operations. Pastdue Credit takes a people-first approach to collections, combining professionalism, empathy, and customer-focused support to deliver positive outcomes.

As a fast-growing business within the Firstsource group, Pastdue Credit is focused on building high‑performing teams committed to delivering exceptional customer experiences.

For individuals who enjoy speaking to people, delivering on expectations, and making a genuine difference through every interaction, Pastdue Credit offers the opportunity to grow within a supportive and ambitious environment.

Pastdue Credit is looking for an experienced Quality Analyst to support one of its collections campaigns in Cape Town. This role is ideal for an individual with a strong background in quality assurance, ...