Implementation Consultant - Lead

Sprinklr is a unified customer experience management (Unified‑CXM) platform that helps brands deliver personalized, seamless customer interactions at scale.

• Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers.
• Maintains own and team performance against billable utilisation and other key business metrics, such as on‑time time‑card submission, project assignments, implementing strategies to enhance performance where applicable.
• Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders.
• Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable.
• Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers.
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