Implementation Lead

Job Summary

The Deployment Leader is the primary point of contact for Steelhead customers, responsible for guiding manufacturers through the full deployment lifecycle — from initial configuration to go-live. You will develop a deep understanding of each customer’s business, implement and tailor Steelhead to meet their operational needs, and train their teams from ownership to the plant floor. This role is ideal for someone who thrives in a client-facing environment, takes ownership of outcomes, and is passionate about helping manufacturers realize the full value of modern software.

Responsibilities

• Work directly with customers to fully understand their business and goals — from both a production and administrative perspective — then implement and configure Steelhead to meet their needs
• Train customers on their use of Steelhead, from ownership to the plant floor
• Meet and e...