Implementation Lead – Operations

* Operations is a high-volume, SLA-driven environment where speed, quality, and cost must be balanced daily* Projects typically involve multiple stakeholders (Operations, IT, Finance, Vendors, Compliance)* Many initiatives include outsourcing/BPO transitions and operating model redesign* Executive exposure is frequent; communication must be concise, data-driven, and decision-oriented* Delivery expectations are high — this role owns outcomes, not just coordination* Change management and stakeholder alignment are as critical as technical execution* Impact is measured through tangible operational and financial results* **Communication skills:** communicating and receiving information clearly.* **Customer Orientation:** Ability to anticipate customer needs (internal and external), address them, and constantly seek new ways to exceed customer expectations to enhance business value.* **Adaptability:** Ability to adapt and work in the face of new situations, individuals, and groups.* **Result...