Implementation Manager for Customer Projects

Join Coconut Software as an Implementation Manager to enhance customer experience through effective SaaS project management. You'll lead various client implementations, ensuring each is executed smoothly and successfully.
In this pivotal role, you will shape the implementation of Coconut Software solutions, aiming for high customer satisfaction and swift value realization. Your ability to communicate effectively and manage customer expectations will be essential. With 3-5 years of experience in project management or consulting, you will guide clients throughout their journey while collaborating with cross-functional teams.
Key Responsibilities:
• Spearhead onboarding and implementation processes
• Create and maintain detailed project roadmaps
• Lead planning and enablement discussions with customers
• Serve as the day-to-day contact during implementations
• Identify project risks and adjust plans accordingly
Requirements:
• 3-5 years in SaaS project managemen...