Implementation Manager – Trades SaaS

Implementation Manager – Trades SaaS

We’re seeking an experienced Implementation Manager to lead end-to-end customer onboarding and software implementation across a fast-growing SaaS environment within the trades and home services sector. This role is ideal for someone who thrives in fast-paced delivery, enjoys working directly with customers, and takes pride in driving high-quality implementation outcomes.

You will manage multiple concurrent client implementations, acting as the primary point of contact throughout the delivery lifecycle, while ensuring exceptional customer experience, on-time activations, and long-term success.

WHAT’S ON OFFER

• Permanent role
  * $111,000 base + Super + 15% bonus
  * Fully remote working – Melbourne based
  * High-growth SaaS organisation
  * Strong career development and progression opportunities