Implementation Project Specialist – Hospitality Systems

Role Overview

This role is part of the Hospitality Business Unit and focuses on implementing hotel technologies such as POS, key systems, reservation platforms, connectivity, and guest-experience solutions.

Projects are primarily across LAD, working with cross-functional teams and client stakeholders.

Key Responsibilities

Lead end-to-end implementation project.

Coordinate all project requirements including scope, timeline, risks, dependencies, and budget.

Act as the single owner of project execution until handover to support/operations.

Manage client relationships throughout implementation and serve as the primary point of contact.

Ensure successful deployment of interfaces.

Drive project governance: status reporting, escalation management, issue resolution, and stakeholder alignment.

Coordinate internal technical teams, vendors, and client stakeholders across LAD.

Support invoicin...