Implementation Specialist (Toronto)

Levitate is seeking an Implementation Specialist to join the Customer Success team. The role bridges Sales and Customer Success, helping clients get up and running with our platform. The candidate should be tech‑savvy, organized, proactive, with strong communication skills and a passion for delivering a seamless onboarding experience.

Responsibilities

• Lead implementation calls with clients to guide them through setup and onboarding
• Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs
• Troubleshoot implementation challenges through problem‑solving and collaboration with Support and Engineering
• Accurately document customer interactions and updates in our system
• Effectively manage time and tasks to meet implementation deadlines
• Use AI tools to clean and prepare spreadsheets during onboarding processes

Qualifications

• 1–2 years of customer‑facing experience, ...