Job Description
About HireRight:Overview:To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers.To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.
**Responsibilities**:- Perform set up and maintain customer accounts.
- Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
- Accountable for the account setup processes and regularly contribute to program improvements.
- Troubleshoot setup errors and implement a solution.
- Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
- Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
- Provide superior cus...
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