Implementations and Professional Services support

**Roles and Responsibilities**

+ Receive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errors
+ Troubleshoot and resolve common eInvoice specification errors, rejected invoice files, and transmission failures
+ Investigate and correct file processing issues (missing files, delayed jobs, incomplete or failed runs) by reviewing logs, directories, and schedules
+ Analyze and resolve Single Sign-On issues, such as token errors, metadata mismatches, and user authentication failures
+ Review and troubleshoot Data Feed and API file transfers, identifying whether issues are customer-side, integration-side, or system-side
+ Collaborate with internal Professional Services, Support, and DevOps teams to escalate system defects, configuration discrepancies, or recurring data-flow errors
+ Document each issue, resolution, and root cause clearly in Jira for visibility to the...