In Vitro Diagnostics Engineer (Application and Service)

In Vitro Diagnostics Engineer (Application and Service)

The IVD (In Vitro Diagnostics) Application & Service Specialist plays a crucial role in supporting diagnostic product development, implementation, and customer engagement

Roles

• Provide in-depth knowledge of IVD products, including instruments, reagents, and software trouble shootings to provide better solutions to distributors
• Conduct product training, presentations and demos for distributors, laboratory staff and healthcare professionals.
• Support installation, calibration, and validation of diagnostic systems and on-site and remote support to ensure proper usage and maintenance.
• Act as a clinical liaison, helping users interpret results and optimize workflows.
• Provide pre-sales and post-sales support, helping to close deals and retain customers.
• Gather customer feedback to inform product improvements and marketing strategies.
• Work cl...