Inbound Calls

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done.

About the role

Youll be the primary phone specialist for our client—handling all inbound enquiries from our website phone number and driving outbound retention + customer check-ins to improve renewals and reduce issues/returns.

This role suits someone who genuinely loves calling, enjoys long-form conversations, and is confident speaking with older Australians and their families.

Tools youll use (must be comfortable with)

• Aircall (call management + tracking)
• Crisp (support tickets + escalations)
• Shopify (customer database + orders)
• Stripe (SIM + 24/7 monitoring subscriptions, recurring billing + retention)

Cor...