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Inbound Consultant - Superannuation

AU017 Mercer Outsourcing (Australia) Pty Ltd
Full time Adelaide, South Australia Information and Record Clerks
Posted:
June 11, 2026
Location:
Adelaide, South Australia, Australia

Job Description

Description:

Location:Modern City Office in Adelaide OR Melbourne (Hybrid)
Hours:37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends)
Training:2 weeks paid comprehensive training provided

About the Role:
We are looking for motivated and talented individuals to join Mercer’s Helpline team. In this role, you will deliver outstanding customer service and provide general advice to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.

What You’ll Do:

  • Provide exceptional support and advice to superannuation members
  • Build strong, trust-based relationships with members and colleagues
  • Achieve KPIs related to call quality and customer satisfaction

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    Job Overview

    Job Type: Full time
    Location: Adelaide, Australia
    Posted: June 11, 2026
    Deadline: July 21, 2026